The Aotob Trampoline Warranty policy covers any fault, defect, or failure resulting from the manufacturing process. It does not cover faults caused by lack of maintenance, weather damage, misuse, or normal wear and tear.

Warranty Break down:

-5 Year Frame Warranty
-3 Year Accessories Warranty

LIMITED WARRANTY
The warranty applies only to the material and construction defects concerning the product or its components—the warranty lapses.
– The product is misused negligently or inappropriately.
– The product is not installed according to the instructions/maintenance.
– Defects caused by external influences (e.g. climate influences such as normal weathering by UV
rays or normal wear and tear).
– Changes or modifications to the product are not permitted.
– The product is used for the public or the recreational market.
– Non-original spare parts have replaced defective parts.
We do not accept returns in the following situations:
– You have been buying the products for more than 30 days.
– Inappropriate Behavior (such as assembly, customer personal preferences, man-made damage,
etc.).
– Returns without original package.
– The returned item is damaged.

Please connect with Aotob customer service with your order number (eg.#1234) and your problems. We'll give you feedback once we get your email.

Please take a photo of the instruction manual of the missing accessory or the broken part circled and send it to service@aotob.com with the order number (eg.#1234).